Roof maintenance · Reactive · Planned

Your estate’s roofs, looked after by one team.

Reactive repairs, planned maintenance and PPM inspections for national retailers and multi-site property owners. Our own people on your roof, one helpdesk behind them.

24/7 response

Directly employed, UK-wide

Works in your CAFM system

Looking after estates since 2010

Since 2010

We work around your trading hours, not ours.

Since 2010 we’ve looked after the roofs of national retail and trading estates, and the clients we started with are still with us. We know a store can’t close for a roof, and we know what an hour of lost trade costs. So we work around your trading hours, not ours: before opening, after close, or overnight.

You get directly employed gangs based across the UK, our own access fleet, and a helpdesk that works inside your CAFM system.

One contract One team One invoice

Response

When it leaks, we move.

4 hrs

Emergency on site*

24 hrs

Standard response

24/7

Including weekends and bank holidays

First time

Fix as standard

*Location dependent — zones agreed at mobilisation.

What we do

Reactive, planned and everything in between.

Reactive

Make it safe, then fix it properly.

  • 24/7 leak response
  • Storm damage
  • Emergency make-safe
  • Temporary works

Planned

Surveyed, priced and programmed.

  • Recovers and overlays
  • Coatings
  • Rooflights
  • Gutter lining and safety systems

Inspections and surveys

A full picture of your estate and a forward spend plan.

  • PPM inspections
  • Condition surveys
  • Drone surveys
  • Forward spend planning

Also: Gutters and drainage Cladding Building fabric

How a job works

From your system to a closed job, in six steps.

1

The job is raised in your system

2

Our helpdesk triages and schedules it

3

A regional gang is dispatched

4

Make safe, then fix

Following our live-site protocol.

5

A photo completion pack is checked

6

We invoice with evidence and close the job

Who you’ll deal with

Four people. All of them ours.

You’ll never be passed down the line.

01

Our helpdesk

One number to log, schedule and chase. We work in your CAFM system.

02

Your account manager

Knows your estate, your stores and your people.

03

A director

A direct line when something goes wrong. No layers of middle management.

04

Our own gang

On your roof. Employed by us, not an agency. The same faces back every visit.

Three contractors, three sets of paperwork. Ours need one.

One contractor

One contractor. No hand-offs.

Most roofing jobs need three contractors, three sets of paperwork and somebody to chase all of them. Ours need one.

  • Access on boardOur own cherry picker fleet, and scaffolding from our group company, Scaffold Management. No third-party mark-up, no waiting.
  • 50 directly employed operativesMulti-skilled gangs of two to three, based regionally.
  • Internal works in the groupWhen the job goes further than the fabric, 4 Construction Management picks it up.
  • One helpdesk, one account teamA single point of contact, a single escalation route and a single reporting pack.
50

direct operatives

11

cherry pickers

7

project teams UK-wide

UK coverage

including Northern Ireland, the Scottish islands and the Isle of Man

What it gives your estate

Visible, then predictable, then cheaper.

Year one

Visible.

A condition baseline, quick wins and recommendations based on the data.

Year two

Predictable.

Predictive interventions, storm response and a forward spend plan.

Year three

Cheaper.

Reactive demand falls. You repair at the right point: a £15k repair, not a £150k replacement.

Quality and safety

Checked before it reaches your desk.

ISO 9001:2015 certified
SafeContractor approved (Alcumus)
Constructionline Silver
NFRC member
  • ISO 9001:2015 certified
  • SafeContractor (Alcumus) approved · Constructionline Silver · NFRC member
  • 100% of completion packs checked before invoiceFails go back to the gang, not to your desk.
  • CDM assessed at the point of loggingSite-specific RAMS, audited on site.
  • Zero reportable injuries and zero enforcement notices2022 to 2025.
Maintenance case studies

Maintenance work, on live sites.

Reactive · Retail

Case study title one

One-line result pulled from the case study.

Planned · Trade estate

Case study title two

One-line result pulled from the case study.

PPM · Multi-site

Case study title three

One-line result pulled from the case study.

Trusted across national estates

FAQs

The questions estates teams ask us first.

Something we haven’t covered?

For emergencies, we aim to have a gang on site within 4 hours, depending on location. We agree response zones with you at mobilisation. Standard reactive jobs are attended within 24 hours.
Yes. Early mornings, evenings, overnight and weekends are standard for us, so your store stays open.
Yes. We work in client CAFM systems every day, including Verisae.
No. Our operatives are directly employed and trained by us, and access comes from our own fleet and our group scaffolding company.
Usually within one to four weeks. We don’t need to recruit to service it.
The whole UK, including Northern Ireland, the Scottish islands and the Isle of Man.

Let’s protect your estate.

Tell us how many sites you have and what’s causing you problems. We’ll come back with a plan.

Call us, 24/70800 130 3551

Email the teammgt@rmlfs.co.uk

Tell us about your estate

We’ll come back to you within one working day.

Got a live leak? Call 0800 130 3551 for the fastest response.